Regardless of whether you have your own in house IT Infrastructure, or whether your IT is hosted in the Cloud, or if you are using a combination of the two, TechWise can provide proactive IT maintenance and IT systems monitoring services.
Why do you need Proactive IT Maintenance and/or IT Systems Monitoring?
Proactive IT maintenance and IT monitoring are services and tools that increase IT system reliability and availability.
Proactive IT maintenance helps keep your systems healthy and reduces expensive IT system outages. It is performed on a schedule.
IT systems monitoring actively alerts us when an outage may occur or has occurred. It is performed in Realtime. These Realtime alerts can reduce the number system outages (by us actioning warning alerts) and reduce the total time of a system outage (by being aware of the outage sooner and having more details on the event).
Proactive IT monitoring and maintenance, with our break/fix IT support service, allows you to pay as you go for your day-to-day IT support, whilst keeping important IT systems monitored and maintained for a fixed monthly fee.
TechWise also bundle, for a fixed monthly IT services fee, Proactive Computer Maintenance and IT Systems Monitoring with IT Support Services as IT Managed Services.
What can you expect from Proactive Computer Maintenance and IT systems monitoring?
- Proactive IT maintenance keeps software at current release levels, which can fix bugs, add enhancements and update security.
- IT maintenance can identify issues that may cause an outage before it happens – by checking logs, system alerts and resource usage.
- With the current pace of change of IT, IT maintenance helps keep your IT systems compatible with current standards and other IT systems.
- IT maintenance allows your systems to perform as they are meant to.
- IT monitoring alerts us in Realtime if a resource is approaching or exceeding reliable levels – including storage capacity and workloads, CPU, bandwidth, queue lengths, database sizes
- IT Monitoring will alert us when a resource is unavailable – Email, websites, networks, servers, databases, hosted systems
- IT Monitoring will alert us if an imminent outage is detected so preventative action can be undertaken
How does proactive computer maintenance work?
- Important business IT services and hardware are identified
- IT system maintenance requirements and schedule are defined (can include active monitoring)
- A fixed monthly fee for the maintenance of the important items is agreed to
- TechWise proactively maintains the agreed important equipment and services, for the agreed fixed monthly fee, at the agreed schedule.
- All IT support costs are on a PAYG/break fix basis billed at the end of each month.
How does IT System Monitoring work?
- Important business IT services and hardware are identified
- IT system monitoring requirements are defined, including alert handling
- A fixed monthly fee for the monitoring of the important items is agreed to
- TechWise actively monitor the agreed important equipment for the agreed fixed monthly fee.
- Alert actions
- If an alert from a monitored system indicates maintenance is required, and you have a maintenance agreement for the system, then TechWise will undertake the maintenance required
- For all other monitor alerts TechWise will follow the agreed alert handling procedure
- All IT support costs are on a pay as you go/break fix basis billed at the end of each month.
Some of the items we can maintain and/or monitor include physical servers, virtual servers, hosted servers, computers, networks, sites, network devices, websites, backup systems, applications, email systems, databases, asset registers and software licenses
Please give us a call on (07) 4863 5733 to arrange a time for us to visit your office to discuss how we can help make your IT systems more reliable.
Regardless of whether you have your own in house IT Infrastructure, or whether your IT is hosted in the Cloud, or if you are using a combination of the two, TechWise can provide proactive IT maintenance and IT systems monitoring services.
Why do you need Proactive IT Maintenance and/or IT Systems Monitoring?
Proactive IT maintenance and IT monitoring are services and tools that increase IT system reliability and availability.
Proactive IT maintenance helps keep your systems healthy and reduces expensive IT system outages. It is performed on a schedule.
IT systems monitoring actively alerts us when an outage may occur or has occurred. It is performed in Realtime. These Realtime alerts can reduce the number system outages (by us actioning warning alerts) and reduce the total time of a system outage (by being aware of the outage sooner and having more details on the event).
Proactive IT monitoring and maintenance, with our break/fix IT support service, allows you to pay as you go for your day-to-day IT support, whilst keeping important IT systems monitored and maintained for a fixed monthly fee.
TechWise also bundle, for a fixed monthly IT services fee, Proactive Computer Maintenance and IT Systems Monitoring with IT Support Services as IT Managed Services.
What can you expect from Proactive Computer Maintenance and IT systems monitoring?
- Proactive IT maintenance keeps software at current release levels, which can fix bugs, add enhancements and update security.
- IT maintenance can identify issues that may cause an outage before it happens – by checking logs, system alerts and resource usage.
- With the current pace of change of IT, IT maintenance helps keep your IT systems compatible with current standards and other IT systems.
- IT maintenance allows your systems to perform as they are meant to.
- IT monitoring alerts us in Realtime if a resource is approaching or exceeding reliable levels – including storage capacity and workloads, CPU, bandwidth, queue lengths, database sizes
- IT Monitoring will alert us when a resource is unavailable – Email, websites, networks, servers, databases, hosted systems
- IT Monitoring will alert us if an imminent outage is detected so preventative action can be undertaken
How does proactive computer maintenance work?
- Important business IT services and hardware are identified
- IT system maintenance requirements and schedule are defined (can include active monitoring)
- A fixed monthly fee for the maintenance of the important items is agreed to
- TechWise proactively maintains the agreed important equipment and services, for the agreed fixed monthly fee, at the agreed schedule.
- All IT support costs are on a PAYG/break fix basis billed at the end of each month.
How does IT System Monitoring work?
- Important business IT services and hardware are identified
- IT system monitoring requirements are defined, including alert handling
- A fixed monthly fee for the monitoring of the important items is agreed to
- TechWise actively monitor the agreed important equipment for the agreed fixed monthly fee.
- Alert actions
- If an alert from a monitored system indicates maintenance is required, and you have a maintenance agreement for the system, then TechWise will undertake the maintenance required
- For all other monitor alerts TechWise will follow the agreed alert handling procedure
- All IT support costs are on a pay as you go/break fix basis billed at the end of each month.
Some of the items we can maintain and/or monitor include physical servers, virtual servers, hosted servers, computers, networks, sites, network devices, websites, backup systems, applications, email systems, databases, asset registers and software licenses
Please give us a call on (07) 4863 5733 to arrange a time for us to visit your office to discuss how we can help make your IT systems more reliable.